Work

Every case study, most recent work first.

Service Design · Public Health

Voice-first tablet survey for rural Appalachia.

A voice-first survey for low-literacy participants in a rural NIH health study. 89% completion; 97% fewer data errors.

Two tablets side by side. On the participant tablet, a survey question in large plain language with a tap-to-replay audio control and five response buttons from strongly disagree to strongly agree. On the researcher tablet, the same session live: progress, a fatigue signal, pace per answer, the active voice persona and reading level, and a timestamped audit trail of every decision the system made.

Real-Time AI

From client's words to a live map, so the coach can stay present.

A real-time prototype for executive coaches that reads the session transcript as it's generated, plots client phrases on a quadrant, and lets the coach override any placement. In coach testing, coaches stayed fully present, while the system maps the conversation, and captures client language.

Case study

Visual pending

Product Design · Fintech

Decisions in hours.17 new deals in year one.

Live financial dashboards for university executives. Decision time cut roughly in half; the dashboards drove upsells of the flagship product.

Case study

Visual pending

Health AI · Concept

From doctor's note to plain language in one tap.

An AI companion for caregivers of people recovering from brain injury, turning clinical notes into plain language and questions for the next visit. Concept for a TBI rehab center.

Case study